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Senior Technical Training Consultant
Client: MSNBC Technology Group
Solution: New Hire Orientation eLearning Solution
Audience: New developers and testers in US and China
Goal: Onboard technical staff to the propriety development platform of

Key aspects of role:
  • Consultant to CTO and Principal Software Architect
  • Performed needs analysis and recommended learning solutions
  • Designed and developed framework for interactive learning solution
  • Program managed end-to-end solution
  • Global audience included Americas, China, Vietnam, Europe, India
  • Marketed to software Program Managers through presentations both onsite and virtually
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Readiness Development Manager for Microsoft Sales & Services Global Learning Organization
Client: Microsoft Sales Organization
Solution: Role-based eLearning solution that incorporated online simulations, audio, video, interactive activities
Audience: Go-To-Market Global Sales
Goal: Prepare Microsoft Sales to effectively sell to executive customers

Key aspects of role:
  • Consultantant for Go-To-Market instructional strategy, design, and delivery model
  • Determined learning objectives and learning needs in partnership with Product Group SMEs
  • Managed vendors through design and development cycles for complex interactive learning solutions
  • Marketed solution during release to the field and business partners

This product (shown below) won the Brandon Hall 2005 Award for eLearning Innovation!

As Readiness Development Manager, I managed the vendors who designed and developed the product.

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Readiness Development Manager for Microsoft Sales & Services Global Learning Organization
Client: Microsoft Services Organization
Solution: BizTalk Enterprise Application Integration (EAI) Engagements blended learning solution
Audience: Enterprise Microsoft Consulting Services (MCS) teams in the US, Europe, Asia, Middle East, and Africa.
Goal: Prepare Microsoft Consultants to deploy and support new product release.
Key aspects of role:
  • Performed needs and task analysis to determine learning requirements
  • Designed and developed online content using innovative eLearning delivery model
  • Partnered with field subject matter experts to gather learning requirements and reusable content
  • Created cohort style learning solutions with blended learning content such as webcasts, demos, simulations, and labs
  • Deployed SCORM compliant solutions for delivery via learning management system
  • Innovated new modality using instructor-led cohort-style delivery coupled online blended solution
  • Learning package included instructor-led manual with lesson plan, team activities, and training management tools. Course was available on DVD for emerging global audiences.
  • Performed level 2 and 3 assessments with positive results for business impact
  • Presented solution and results at Microsoft's eLearning Conference

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Readiness Development Manager for Microsoft Sales & Services Global Learning Organization
Client: Microsoft Product Services and Support Organization
Solution: IIS 6.0 Concepts, Configuration, and Troubleshooting
Audience: Microsoft Product Services and Support global teams including US, India, Europe, Asia, and Middle East.
Goal: Prepare Microsoft Technical Support to support Enterprise customers the new product release of IIS 6.0
Key aspects of role:
  • Instructional Designer and Program Manager of instructor-led training (ILT) solution for new product launch of IIS 6.0
  • Performed extensive needs and task analysis of Technical Product Support Services Level 2 support team, which was reused for a competency model
  • Designed 5-day instructor-led classroom course and all materials (slide deck, manual, and instructor guide)
  • Created virtual PC labs and job aids to support extended learning
  • Partnered with support professional SMEs and international technical writers to develop content
  • Course delivered internationally for several years and has been localized in multiple languages
  • Reused course and content to create learning solutions for similar audiences, including Servicesand Sales organization

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Readiness Development Manager for Microsoft Sales & Services Global Learning Organization
  • Leadership as Senior Instructional Designer and Learning & Development Manger
  • Presented at Learning & Development events within Microsoft
  • Created reusable processes to improve team productivity
  • Innovated with technologies and instructional design methodologies to create relevant learning solutions
  • Development strong partnerships with key clients and SMEs
  • Created tools to improve and expand our interface with clients and end-users
  • Evaluated and provided decision making support to Enterprise LMS purchase

  • Presented "Creating Robust Blended Learning Programs" Presentation at the Microsoft eLearning Expo 2003
  • Highlighted innovative use of blended e-learning with virtual instructor-led classroom

  • Leadership role in development of the Learning Solution Blueprint initiative
  • Improved team interface with clients and professionalized internal consultancy practice

  • Leadership role in curriculum design for role-based learning
  • Designed and managed vendor development of Curriculum Roadmap Tool using an innovative XML Architecture
  • Significant ROI as tool has been reused across Microsoft curriculums for employee development and management
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Regional Department Chair for IT Curriculum Department

  • Directly managed IT program staff at three campuses across Southern California
  • Met weekly with corporate clients to market the IT E-Learning and classroom training products as solutions to their employee performance improvement goals
  • Analyzed company revenue trends within department to determine workflow, growth and budgetary development
  • Managed all new course development, business development initiatives, and marketing events
  • Created ads and marketing collateral for the IT catalogs, brochures, and newsletters
  • Upskilled staff through aware of IT curriculum to improve IT Department communications to our customers

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Senior Instructional Designer and Developer

Client: Lucent Technologies / Avaya Inc.
Solution: Avaya Direct eLearning Program with Simulations and Virtual Classroom
Audience: Global Avaya Customer Service employees
Goal: Transition customer service employees to adopt new SAP ordering system

Key aspects of role:
  • Performed task analysis of current/former processes
  • Designed and developed innovative a technical e-learning architecture and framework to simulate actual SAP environment, creating an online simulation to provide hands-on experience of key tasks
  • Designed and developed marketing materials for global audience for adoption e-learning solution
  • Adapted for virtual classroom blended learning solution
  • Project-managed other vendors during development phase
  • Set precedent for rapid development of learning applications within Avaya and Lucent Technologies

Avaya Direct eLearning Practice Activities Assessment Activities Marketing Demo
Development Process Needs Assessment Tool WBT Project Management eLearning Mockups
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Educational Specialist / Program Manager

Client: Cisco’s Field Organization
Solution: Dynamic eLearning solution that incorporated online video, audio, and, and interactive activities
Audience: Global Voice and Video Account Managers and Systems Engineers
Goal: Prepare 5000 global Cisco Account Managers and System Engineer to sell and support AVVID

Key aspects of role:

  • Performed needs analysis of sales organization to determine instructional design approach
  • Designed innovative e-learning architecture with interactive, learner-centric training environment
  • Managed development team, including graphic designers, web developers, and instructional designer

Key aspects of role:
  • Team member during the design and development of the Field e-Learning Connection.
  • Performed project management and technical writing for curriculum and content

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